Information Service Delivery and Utilisation in Selected Public Libraries in Rural Niger Delta Communities in Nigeria

Abstract The Niger Delta is a densely populated, grossly riverine terrain with people of diverse cultures and subsistence. Library services are expected to bridge the gap in access to information created by geographical barriers, and the lack of technological/digital infrastructure in rural areas to improve information literacy skillset of the locals. This study ascertains the functionality (as in the provision of information services) of the public libraries in rural areas where local patrons are supposed to enjoy undeterred library services. In conducting the study, the survey design was adopted, a questionnaire constructed and 115 library staff was drawn as sample. Based on the perception of library staff, results showed a poor state of preservation of information resources, with an apparent inadequacy. There were indications that information services are currently under-utilized by patrons based on the observed frequency of patronage. The only services offered in abundance were book borrowing and support for school reading programs. Little or no substantial career information counseling/guidance, information support for skill acquisition, Internet, e-books and agricultural extension services were offered. This may have allegedly daunted the goal of the public (rural) libraries in this region, the eagerness of locals for a possible nexus with the public libraries and have also impacted their information seeking habits. These events may have been modulated by the lack of adequate Internet facilities coupled with poor reading habits, poor electricity supply and underfunding among others. Useful recommendations like adequate funding, training of staff, how to improve information services and encourage patronage were offered accordingly.