Le design thinking participatif, fortement et durablement créateur de valeur publique ? Le cas de la médiathèque de Lezoux

Concerning the effects in terms of public value creation, the literature on designing public services using “design thinking” remains incomplete. For our part, we use the SERVQUAL model and the concepts of public marketing to measure precisely, in the case of the cultural services of a rural community, the results obtained by a “participatory design thinking” method. In this case, participatory design by “design thinking” strongly and sustainably increases the coherence, the perceived helpfulness, the social cohesion and the democratic aspect of the services. Therefore, prospects for optimizing public service co-design practices can be considered.