{"title":"服务质量对JAMBI镇咖啡馆顾客满意度的影响","authors":"Hario Tamtomo, Agesha Marsyaf, Deka Veronica","doi":"10.53978/jd.v11i1.271","DOIUrl":null,"url":null,"abstract":"Tujuan dari penelitian Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Cafe Kopi Janji Jiwa Di Kota Jambi (Studi Pada Pelanggan Cafe Kopi Janji Jiwa Cabang Sipin) ini pertama untuk mengetahui dan menganalisis terkait Bukti Fisik (Tangible), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), Empati (Empathy) yang berpengaruh terhadap kepuasan pelanggan di Cafe Kopi Janji Jiwa Sipin Kota Jambi. Metode penelitian yang digunakan adalah Analisis data primer dengan menggunakan model analisis pertama terdiri dari analisis deskriptif kuantitatif. Model analisis kedua menggunakan model persamaan regresi berganda. Adapun hasil analisis adalah pertama hasil kualitas pelayanan pada Cafe Kopi Janji Jiwa Sipin ditinjau dari dimensi wujud (Tangible), keandalan (Reliability), Tanggap (Responsiveness), Jaminan (Assurance), empati (Empathy) memiliki pengaruh positif dan signifikan. Kedua, variabel Wujud (Tangible), Keandalan (Reliability), Tanggap (Responsiveness), Jaminan (Assurance), Empati (Empathy) berkorelasi terhadap kepuasan pelanggan yaitu sebesar 72,0%, dan mempengaruhi tingkat kepuasan pelanggan pada cafe kopi janji jiwa sipin sebesar 51,8 %. Hal tersebut termasuk dalam kategori baik/ sedang.","PeriodicalId":47650,"journal":{"name":"European Journal of Development Research","volume":"77 1","pages":""},"PeriodicalIF":2.5000,"publicationDate":"2023-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN CAFE KOPI JANJI JIWA DI KOTA JAMBI\",\"authors\":\"Hario Tamtomo, Agesha Marsyaf, Deka Veronica\",\"doi\":\"10.53978/jd.v11i1.271\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Tujuan dari penelitian Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Cafe Kopi Janji Jiwa Di Kota Jambi (Studi Pada Pelanggan Cafe Kopi Janji Jiwa Cabang Sipin) ini pertama untuk mengetahui dan menganalisis terkait Bukti Fisik (Tangible), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), Empati (Empathy) yang berpengaruh terhadap kepuasan pelanggan di Cafe Kopi Janji Jiwa Sipin Kota Jambi. Metode penelitian yang digunakan adalah Analisis data primer dengan menggunakan model analisis pertama terdiri dari analisis deskriptif kuantitatif. Model analisis kedua menggunakan model persamaan regresi berganda. Adapun hasil analisis adalah pertama hasil kualitas pelayanan pada Cafe Kopi Janji Jiwa Sipin ditinjau dari dimensi wujud (Tangible), keandalan (Reliability), Tanggap (Responsiveness), Jaminan (Assurance), empati (Empathy) memiliki pengaruh positif dan signifikan. Kedua, variabel Wujud (Tangible), Keandalan (Reliability), Tanggap (Responsiveness), Jaminan (Assurance), Empati (Empathy) berkorelasi terhadap kepuasan pelanggan yaitu sebesar 72,0%, dan mempengaruhi tingkat kepuasan pelanggan pada cafe kopi janji jiwa sipin sebesar 51,8 %. Hal tersebut termasuk dalam kategori baik/ sedang.\",\"PeriodicalId\":47650,\"journal\":{\"name\":\"European Journal of Development Research\",\"volume\":\"77 1\",\"pages\":\"\"},\"PeriodicalIF\":2.5000,\"publicationDate\":\"2023-06-29\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"European Journal of Development Research\",\"FirstCategoryId\":\"90\",\"ListUrlMain\":\"https://doi.org/10.53978/jd.v11i1.271\",\"RegionNum\":3,\"RegionCategory\":\"社会学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"DEVELOPMENT STUDIES\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"European Journal of Development Research","FirstCategoryId":"90","ListUrlMain":"https://doi.org/10.53978/jd.v11i1.271","RegionNum":3,"RegionCategory":"社会学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"DEVELOPMENT STUDIES","Score":null,"Total":0}
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN CAFE KOPI JANJI JIWA DI KOTA JAMBI
Tujuan dari penelitian Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Cafe Kopi Janji Jiwa Di Kota Jambi (Studi Pada Pelanggan Cafe Kopi Janji Jiwa Cabang Sipin) ini pertama untuk mengetahui dan menganalisis terkait Bukti Fisik (Tangible), Keandalan (Reliability), Daya Tanggap (Responsiveness), Jaminan (Assurance), Empati (Empathy) yang berpengaruh terhadap kepuasan pelanggan di Cafe Kopi Janji Jiwa Sipin Kota Jambi. Metode penelitian yang digunakan adalah Analisis data primer dengan menggunakan model analisis pertama terdiri dari analisis deskriptif kuantitatif. Model analisis kedua menggunakan model persamaan regresi berganda. Adapun hasil analisis adalah pertama hasil kualitas pelayanan pada Cafe Kopi Janji Jiwa Sipin ditinjau dari dimensi wujud (Tangible), keandalan (Reliability), Tanggap (Responsiveness), Jaminan (Assurance), empati (Empathy) memiliki pengaruh positif dan signifikan. Kedua, variabel Wujud (Tangible), Keandalan (Reliability), Tanggap (Responsiveness), Jaminan (Assurance), Empati (Empathy) berkorelasi terhadap kepuasan pelanggan yaitu sebesar 72,0%, dan mempengaruhi tingkat kepuasan pelanggan pada cafe kopi janji jiwa sipin sebesar 51,8 %. Hal tersebut termasuk dalam kategori baik/ sedang.
期刊介绍：
The European Journal of Development Research (EJDR) redefines and modernises what international development is, recognising the many schools of thought on what human development constitutes. It encourages debate between competing approaches to understanding global development and international social development. The journal is multidisciplinary and welcomes papers that are rooted in any mixture of fields including (but not limited to): development studies, international studies, social policy, sociology, politics, economics, anthropology, education, sustainability, business and management. EJDR explicitly links with development studies, being hosted by European Association of Development Institutes (EADI) and its various initiatives.
As a double-blind peer-reviewed academic journal, we particularly welcome submissions that improve our conceptual understanding of international development processes, or submissions that propose policy and developmental tools by analysing empirical evidence, whether qualitative, quantitative, mixed methods or anecdotal (data use in the journal ranges broadly from narratives and transcripts, through ethnographic and mixed data, to quantitative and survey data). The research methods used in the journal''s articles make explicit the importance of empirical data and the critical interpretation of findings. Authors can use a mixture of theory and data analysis to expand the possibilities for global development.
Submissions must be well-grounded in theory and must also indicate how their findings are relevant to development practitioners in the field and/or policy makers. The journal encourages papers which embody the highest quality standards, and which use an innovative approach. We urge authors who contemplate submitting their work to the EJDR to respond to research already published in this journal, as well as complementary journals and books. We take special efforts to include global voices, and notably voices from the global South. Queries about potential submissions to EJDR can be directed to the Editors.
EJDR understands development to be an ongoing process that affects all communities, societies, states and regions: We therefore do not have a geographical bias, but wherever possible prospective authors should seek to highlight how their study has relevance to researchers and practitioners studying development in different environments. Although many of the papers we publish examine the challenges for developing countries, we recognize that there are important lessons to be derived from the experiences of regions in the developed world.
The EJDR is print-published 6 times a year, in a mix of regular and special theme issues; accepted papers are published on an ongoing basis online. We accept submissions in English and French.
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