{"title":"庄信万丰电子-全面质量管理的方法来支持客户","authors":"Tim Waldron, Johnson Matthey","doi":"10.1016/0959-3527(90)90201-4","DOIUrl":null,"url":null,"abstract":"<div><p>Johnson Matthey is committed to Total Quality Management (TQM) aimed at setting standards in customer support. TQM achieves improvements in product quality and standards of service by continually improving production processes, analytical techniques, data processing and distribution channels.</p><p>The Company has so far invested £1M in TQM training, which involves every employee what ever their role. In addition to TQM, the Company continues to invest heavily in a long term research and strategic acquisition policy, which achieves not only improvements in product quality but also provides new products and solutions to meet customers changing needs.</p></div>","PeriodicalId":100494,"journal":{"name":"Euro III-Vs Review","volume":"3 5","pages":"Pages 26-27"},"PeriodicalIF":0.0000,"publicationDate":"1990-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/0959-3527(90)90201-4","citationCount":"0","resultStr":"{\"title\":\"Johnson Matthey electronics — a total quality management approach to customer support\",\"authors\":\"Tim Waldron, Johnson Matthey\",\"doi\":\"10.1016/0959-3527(90)90201-4\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p>Johnson Matthey is committed to Total Quality Management (TQM) aimed at setting standards in customer support. TQM achieves improvements in product quality and standards of service by continually improving production processes, analytical techniques, data processing and distribution channels.</p><p>The Company has so far invested £1M in TQM training, which involves every employee what ever their role. In addition to TQM, the Company continues to invest heavily in a long term research and strategic acquisition policy, which achieves not only improvements in product quality but also provides new products and solutions to meet customers changing needs.</p></div>\",\"PeriodicalId\":100494,\"journal\":{\"name\":\"Euro III-Vs Review\",\"volume\":\"3 5\",\"pages\":\"Pages 26-27\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1990-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1016/0959-3527(90)90201-4\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Euro III-Vs Review\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/0959352790902014\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Euro III-Vs Review","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/0959352790902014","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Johnson Matthey electronics — a total quality management approach to customer support
Johnson Matthey is committed to Total Quality Management (TQM) aimed at setting standards in customer support. TQM achieves improvements in product quality and standards of service by continually improving production processes, analytical techniques, data processing and distribution channels.
The Company has so far invested £1M in TQM training, which involves every employee what ever their role. In addition to TQM, the Company continues to invest heavily in a long term research and strategic acquisition policy, which achieves not only improvements in product quality but also provides new products and solutions to meet customers changing needs.
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