图书馆物理空间的重要性:COVID-19如何影响消费者健康服务。

IF 2.9 4区 医学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of the Medical Library Association Pub Date : 2023-04-21 DOI:10.5195/jmla.2023.1420
Kelsey L Grabeel, Cameron Watson, Alexandria Q Wilson
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引用次数: 0

摘要

背景:在2019冠状病毒病大流行开始期间,许多消费者健康图书馆被迫关闭。在田纳西州诺克斯维尔的健康信息中心,物理空间关闭,而健康信息服务继续通过电话和电子邮件提供。为了研究无法访问消费者健康信息实体库的影响,研究人员分析了covid -19大流行前与大流行初始阶段的健康信息请求数量。案例介绍:从内部数据库收集和分析数据。研究人员将数据分为三个时间段:2018年3月至2019年2月(第一阶段)、2019年3月至2020年2月(第二阶段)和2020年3月至2021年2月(第三阶段)。数据被去识别,重复条目被删除。在每个阶段审查交互类型和请求主题。结论:在第一阶段,有535人预约询问健康信息,第二阶段有555人预约询问健康信息。在第三阶段,有40名非预约患者。通过电话和电子邮件提出的请求数量各不相同,但保持稳定。第一阶段和第三阶段之间的请求减少了61.56%,而第二阶段和第三阶段之间的请求减少了66.27%,原因是没有上门请求。尽管图书馆对公众关闭了实体空间,但电话和电子邮件请求的数量并没有增加。获得物理空间在向患者和家属提供健康信息请求方面发挥着重要作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

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The significance of the library's physical space: how COVID-19 impacted a consumer health service.

Background: During the beginning of the COVID-19 pandemic, many consumer health libraries were forced to close their doors to patrons. At the Health Information Center in Knoxville, Tennessee, the physical space closed, while health information services continued to be provided via phone and email. To examine the impact of lack of access to a physical library for consumer health information, researchers analyzed the number of health information requests pre-COVID-19 pandemic compared to during the initial phase of the pandemic.

Case presentation: Data from an internal database was collected and analyzed. Researchers divided the data into three time periods: March 2018 to February 2019 (Phase 1), March 2019 to February 2020 (Phase 2), and March 2020 to February 2021 (Phase 3). Data was de-identified and duplicate entries were removed. The type of interaction and request topics were reviewed in each phase.

Conclusion: In Phase 1, there were 535 walk-ins to request health information and 555 walk-ins in Phase 2. In Phase 3, there were 40 walk-ins. The number of requests through phone and email varied but remained steady. There was a 61.56% decrease in requests between Phase 1 and Phase 3 while there was a 66.27% decrease between Phase 2 and Phase 3 due to the lack of walk-in requests. The number of phone and email requests did not increase despite the closure of the physical library space to the public. Access to the physical space plays a significant role in providing health information requests to patients and family members.

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来源期刊
Journal of the Medical Library Association
Journal of the Medical Library Association INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
4.10
自引率
10.00%
发文量
39
审稿时长
26 weeks
期刊介绍: The Journal of the Medical Library Association (JMLA) is an international, peer-reviewed journal published quarterly that aims to advance the practice and research knowledgebase of health sciences librarianship. The most current impact factor for the JMLA (from the 2007 edition of Journal Citation Reports) is 1.392.
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