Exploring the Potential of Conversational Interfaces for Care of Older Adults: Insights from Stakeholder Workshops.

Q3 Health Professions Studies in Health Technology and Informatics Pub Date : 2023-08-23 DOI:10.3233/SHTI230597

Martin Biallas, Guang Lu, Mirjam Stieger, Richard Moist, Aliaksei Adrushevich, Andrew Paice

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Abstract

This study aimed to explore the utilisation of conversational interfaces (CIs) by local care service providers (CSPs) and their potential applications in improving the quality of life for older adults. Two workshops were conducted with stakeholders to gather insights and requirements. Although currently not yet utilised by CSPs, stakeholders expressed their openness towards CIs and believed that older adults are very likely to appear receptive to them. Loneliness and isolation were identified as significant challenges, even among older adults living in care institutions. Key requirements for chatbots included complementarity to in-person interactions, user-friendliness, 24/7 availability, and seamless integration into daily life. Ethical considerations, data privacy, and security were emphasised, also highlighting the importance of transparency and limited data retention. Various use cases were discussed, such as assistance, self-management tools, and reminders. The financing issues remained inconclusive, but health insurances showed their potential interest in solutions targeting loneliness.

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探索老年人护理对话界面的潜力:来自利益相关者研讨会的见解。

本研究旨在探讨本地护理服务提供者(csp)对会话界面(ci)的利用及其在改善老年人生活质量方面的潜在应用。与利益相关者进行了两次研讨会，以收集见解和需求。虽然目前还没有被csp使用，利益相关者表达了他们对ci的开放态度，并相信老年人很可能会接受它们。孤独和孤立被认为是重大挑战，即使在生活在护理机构的老年人中也是如此。对聊天机器人的关键要求包括与面对面互动的互补性、用户友好性、全天候可用性以及与日常生活的无缝集成。会议强调了道德考虑、数据隐私和安全，还强调了透明度和有限数据保留的重要性。讨论了各种用例，例如帮助、自我管理工具和提醒。融资问题仍然没有定论，但健康保险公司对针对孤独的解决方案表现出潜在的兴趣。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Studies in Health Technology and Informatics Health Professions-Health Information Management

CiteScore

1.20

自引率

0.00%

发文量

1463

期刊介绍： This book series was started in 1990 to promote research conducted under the auspices of the EC programmes’ Advanced Informatics in Medicine (AIM) and Biomedical and Health Research (BHR) bioengineering branch. A driving aspect of international health informatics is that telecommunication technology, rehabilitative technology, intelligent home technology and many other components are moving together and form one integrated world of information and communication media.