Motivating public health emergency preparedness cooperative behaviors: based on the expectancy disconfirmation model.

IF 2.2 4区医学 Q3 HEALTH POLICY & SERVICES Journal of Health Organization and Management Pub Date : 2023-09-19 DOI:10.1108/JHOM-09-2022-0268

Yuxiang Hong, Jiaqing Zhao, Yue Zhang, Qiang Su

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Abstract

Purpose: In this study, the expectancy disconfirmation model (EDM) was applied to explain the formation of public health emergency preparedness cooperative behavior (EPCB) as well as considering the roles of official media exposure and positive emotions.

Design/methodology/approach: The analysis was based on a sample of 374 respondents collected during the coronavirus (COVID-19) pandemic. A t-test was used to examine the differences in variables by sex, age and educational background. Hypothesis testing was conducted using structural equation modeling. Amos 24.0 and R 4.0.3 were used to analyze the data.

Findings: The results indicated that (1) official media exposure has a positive impact on expectations for and perceived performance of public services, as well as positive emotions; (2) the EDM can be used to explain public satisfaction with government public health services; and (3) public satisfaction and positive emotions have positive effects on EPCB; (4) EDM and positive emotions mediate the relationship between official media exposure and EPCB.

Originality/value: This study provides practical implications for increasing the EPCB from the perspective of risk communication.

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激励公共卫生应急准备合作行为：基于期望-不确认模型。

目的：在本研究中，应用期望-不确认模型（EDM）来解释公共卫生应急准备合作行为（EPCB）的形成，并考虑官方媒体曝光和积极情绪的作用。设计/方法/方法：该分析基于冠状病毒（新冠肺炎）大流行期间收集的374名受访者的样本。t检验用于检验性别、年龄和教育背景变量的差异。使用结构方程模型进行假设检验。采用Amos 24.0和R 4.0.3进行数据分析。研究结果表明：（1）官方媒体曝光对公众服务的期望和感知表现以及积极情绪有积极影响；（2） EDM可以用来解释公众对政府公共卫生服务的满意度；（3）公众满意度和积极情绪对EPCB有积极影响；（4） EDM和积极情绪介导了官方媒体曝光与EPCB之间的关系。原创性/价值：本研究从风险沟通的角度为增加EPCB提供了实际意义。

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来源期刊

Journal of Health Organization and Management HEALTH POLICY & SERVICES-

CiteScore

3.20

自引率

7.10%

发文量

期刊介绍： ■International health and international organizations ■Organisational behaviour, governance, management and leadership ■The inter-relationship of health and public sector services ■Theories and practices of management and leadership in health and related organizations ■Emotion in health care organizations ■Management education and training ■Industrial relations and human resource theory and management. As the demands on the health care industry both polarize and intensify, effective management of financial and human resources, the restructuring of organizations and the handling of market forces are increasingly important areas for the industry to address.