E-government: a special case of ICT-enabled business process change

Abstract

The literature on business process reengineering (BPR) has evolved into a strand of literature which studies organizational change (OC), and more specifically, business process change (BPC), induced and enabled by information and communication technology (ICT). With the unfolding of electronic government (e-government) changes to the way government works also seem to be imminent. Electronic government increasingly impacts business processes and workflows in the public sector. The BPC/ICT research, hence, has the capacity to directly inform both the research and practice of electronic government. In this paper, the findings of the BPC/ICT literature are reviewed and discussed regarding their applicability to electronic government. Both the theory and preliminary empirical evidence suggest that electronic government must be seen as a special case of ICT-enabled business process change.