Empirical Research on the Status Quo of Knowledge Management and Countermeasures in High-Star Hotels in China

Abstract

As knowledge plays an irreplaceable role in the 21st century, knowledge management (KM) has drawn more and more attention from both scholars and entrepreneurs. KM of hotels is a key component of the system of management, which serves as the key to the competitive advantage in the upcoming competition. On the basis of 1051 valid questionnaires from 26 high-star hotels, this paper analyzed the status quo of KM and divided the prominent problems into three categories, including platform construction, organizational building and cultural construction. The conclusion drawn from the analysis is that there's still a lot of space for KM to get improved in hotel industry. Eventually, relevant suggestions were given to help managers take specific measures to get rid of bad influence of poor KM.