Ziyue Wang, Yali Zhang, Jun Sun, Chrissie Diane Tan, Menghua Lu
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引用次数: 1
Abstract
Instant messaging (IM) tools have been used by more and more companies for cross–organizational projects. They face two choices: dedicated systems in form of enterprise IM and public platforms like WeChat. This study conducts a comparative analysis of WeChat and enterprise IM. It examines the impact of IM usage on job satisfaction in cross-organizational projects, and uses IM Motivation as a moderator. Research shows that for WeChat, hedonic motivation plays a significant negative moderation role in the impact of instant messaging usage on job satisfaction. For enterprise IM, utilitarian motivation plays a significant positive moderation role in the impact of IM usage on job satisfaction.
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