{"title":"GSQR: A generic service quality reporting protocol for terminals","authors":"Liam Fallon, Yangcheng Huang","doi":"10.1109/INM.2011.5990523","DOIUrl":null,"url":null,"abstract":"The most accurate way of evaluating the customer experience of a service is to monitor the service at the point where the service is delivered; that is at the terminal on which the service is running. There has been some research work and standardization efforts on QoS and QoE reporting on terminals and as yet no unified approach for terminal reporting has been described. This paper describes such a generic mechanism for ordering, collecting, and enhancing terminal reports.","PeriodicalId":433520,"journal":{"name":"12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops","volume":"57 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2011-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"12th IFIP/IEEE International Symposium on Integrated Network Management (IM 2011) and Workshops","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/INM.2011.5990523","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 7
Abstract
The most accurate way of evaluating the customer experience of a service is to monitor the service at the point where the service is delivered; that is at the terminal on which the service is running. There has been some research work and standardization efforts on QoS and QoE reporting on terminals and as yet no unified approach for terminal reporting has been described. This paper describes such a generic mechanism for ordering, collecting, and enhancing terminal reports.
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