Modeling the Ranking of Evaluation Criteria for Cloud Services: The Government Organization Perspective in India

Int. J. Electron. Gov. Res. Pub Date : 2018-04-01 DOI:10.4018/IJEGR.2018040105

Kshitij Kushagra, Sanjay Dhingra

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引用次数: 4

Abstract

Thecloudmarkethasbecomeincreasinglydenseasvendorsofallsizecompeteforcustomerswho havegravitatedtotechnologyasawaytoruntheiroperations.Todaytraditionalplayers,aswellas newvendors,areshowinggreateragilityinthecloudbusinessofIndia.Atpresent,therearelimited industrystandardsfor thecloud-relatedbusinesses toassess theirservices.End-usergovernment departmentsarepuzzledastowhichCSPisbestsuitedfortheirrequirements.Anevaluationofcloud serviceprovidersshouldnotonlybedrivenbycost,butimportanceshouldalsobegiventowards serviceproviderabilityandcommitmenttodelivertheservices.Theabsenceofacommonframework toassesstheevaluationcriteriaofCSPs,combinedwiththefactthatnotwoCSPsarethesame, complicatesthematterofCSPselection.Thisarticleproposesaframeworkforrankingofevaluation criteriaforCSPs.TheframeworkleveragesthecapabilityanalysisofCSPs,measurablemetricsand rankstheevaluationcriteriaforassessingthebestCSPsuitableforend-usergovernmentorganizations. KEywORdS Cloud Service Provider (CSP), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Service Level Agreement (SLA)

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云服务评价标准排名建模:印度政府组织视角

Thecloudmarkethasbecomeincreasinglydenseasvendorsofallsizecompeteforcustomerswho havegravitatedtotechnologyasawaytoruntheiroperations。Todaytraditionalplayers，aswellas newvendors，areshowinggreateragilityinthecloudbusinessofIndia。Atpresent，therearelimited industrystandardsfor thecloud-relatedbusinesses toassess theirservices。End-usergovernment departmentsarepuzzledastowhichCSPisbestsuitedfortheirrequirements。Anevaluationofcloud serviceprovidersshouldnotonlybedrivenbycost，butimportanceshouldalsobegiventowards serviceproviderabilityandcommitmenttodelivertheservices。Theabsenceofacommonframework toassesstheevaluationcriteriaofCSPs，combinedwiththefactthatnotwoCSPsarethesame, complicatesthematterofCSPselection。Thisarticleproposesaframeworkforrankingofevaluation criteriaforCSPs。TheframeworkleveragesthecapabilityanalysisofCSPs，measurablemetricsand rankstheevaluationcriteriaforassessingthebestCSPsuitableforend-usergovernmentorganizations。关键词云服务提供商(CSP)，基础设施即服务(IaaS)，平台即服务(PaaS)，服务级别协议(SLA)

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Int. J. Electron. Gov. Res.

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