Tailoring explanations to the user's level of expertise and domain knowledge

E. Sarantinos, P. Johnson
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引用次数: 2

Abstract

Two empirical studies and an analysis of natural dialogues between experts, novices and partial experts are given. From this analysis, a theory of explanation dialogues, called EST is developed. In EST, questions are interpreted by combining information from different, semantically related question types which together best capture the essence and meaning of the question. This theory is then applied to the design of an architecture and computational model of interpreting questions and generating explanations. The expert system, named EXPLAIN understands the nature of the question and is able to take account of the previous dialogue. Also, the system can tailor its responses to an individual user's characteristics, including level of expertise and depth of knowledge in the domain.<>
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根据用户的专业知识和领域知识水平定制解释
本文对专家、新手和部分专家之间的自然对话进行了实证研究和分析。从这一分析出发,一种被称为EST的解释对话理论得以发展。在EST中,通过结合来自不同的、语义相关的问题类型的信息来解释问题,这些问题类型在一起最能捕捉问题的本质和含义。这一理论随后被应用于解释问题和产生解释的架构和计算模型的设计。名为EXPLAIN的专家系统理解问题的性质,并能够考虑到之前的对话。此外,该系统还可以根据个人用户的特征(包括该领域的专业水平和知识深度)定制其响应。
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