Process Transformations in E-Governance: Exploring Reasons of Failure Using the PEMM Model

Abstract

The purpose of the present study is to assess the maturity level of government process reengineering and investigate the reasons for not achieving much anticipated benefits of E-Governance implementation across developing countries. The present study qualitatively analyzes the reengineering status of government processes in the current E-Governance implementation practices across India using the Process and Enterprise Maturity Model (PEMM). The structured interview was conducted with key people involved in the E-Governance implementation across India. The findings of study indicated that the E-Governance implementation in India is presently missing on the reengineering of government processes, owing to which these processes are not mature enough to deliver the higher performance post E-Governance implementation. The findings of the study suggested that to ensure the performance of government processes, the need is to focus upon the process enablers and enterprise capabilities.