Analysis of the effect of price and quality of service on customer satisfaction RedDoorz Hotel Jakarta

Arnita Putri Nurwahyuni, Aziz Fauzi Arief, Bellie Saputra, Christina Melatikesuma, F. Moses, Ilham Dwi Prasetyo, Muhammad Rafi Ananda, Sinta Supinah
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引用次数: 1

Abstract

Service quality is one of the most important factors in running a business, because good service quality will increase customer satisfaction and the development of a business. The minimum facilities that are always available at RedDoorz are clean linen, free WiFi, Mineral water, AC, clean toilet, towels, water heater, and 24/7 service. After permanently improving the quality of lodging to meet the main standards of RedDoorz lodging products, RedDoorz is responsible for assisting online and offline room sales. RedDoorz conducts large-scale sales by deploying all corporate sales programs. In a cooperative relationship, RedDoorz guarantees transparency and clear contracts with all innkeepers. The finding is an assessment of whether the tested hypothesis is accepted or rejected. The decision taken is accepted, that actually according to the research above, Service Quality and Price do not affect Visitor Satisfaction with a percentage value that tends to be small in its role using validity tests and simple regression along with classical assumption tests.
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价格和服务质量对顾客满意度的影响分析雅加达红门酒店
服务质量是经营企业最重要的因素之一,因为良好的服务质量会提高客户满意度和企业的发展。RedDoorz的最低设施是干净的床单,免费WiFi,矿泉水,空调,干净的厕所,毛巾,热水器和24/7服务。在永久提升住宿质量,达到RedDoorz住宿产品的主要标准后,RedDoorz负责协助线上和线下的客房销售。RedDoorz通过部署所有公司销售计划进行大规模销售。在合作关系中,RedDoorz保证与所有客栈老板签订透明和明确的合同。这一发现是对被检验的假设是被接受还是被拒绝的评估。我们的决定是可以接受的,实际上根据上面的研究,服务质量和价格不影响游客满意度,其百分比值在其作用中往往很小,使用效度测试和简单回归以及经典假设测试。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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