Towards a systematic e-business excellence framework

Abstract

E-business is about more than just technology. It’s about thinking what your customers need and adopting web-enable and other information and communication technologies to increase business performance and success. Web-based technologies can be used to build relationships with customers, automate ordering, allow secure payment, speed processes and significantly reduce costs. Whatever the nature of the business and its deliverables (i.e., goods, services, or even parts to a factory), a coordination of its activities using technology is needed in order to make the most of streamlined and tightly integrated business processes. Therefore, it is essential for the e-business organisations to run in a business excellence environment. This paper seeks to present and explain a proposed systematic framework that enables organisations to develop self-assessment processes towards e-business excellence.