{"title":"The Role of Refund Policy and Complaint Response Time in Determining Customer Satisfaction and Repurchase Intent","authors":"Audrey Guskey, Ryan Luchs, Xiaomei Min","doi":"10.20429/jamt.2010.010102","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":248731,"journal":{"name":"Journal of Applied Marketing Theory","volume":"31 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Applied Marketing Theory","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.20429/jamt.2010.010102","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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