Topics of Concern: Identifying User Issues in Reviews of IoT Apps and Devices

2019 IEEE/ACM 1st International Workshop on Software Engineering Research & Practices for the Internet of Things (SERP4IoT) Pub Date : 2019-02-18 DOI:10.1109/SERP4IoT.2019.00013

Andrew Truelove, Farah Naz Chowdhury, O. Gnawali, Mohammad Amin Alipour

{"title":"Topics of Concern: Identifying User Issues in Reviews of IoT Apps and Devices","authors":"Andrew Truelove, Farah Naz Chowdhury, O. Gnawali, Mohammad Amin Alipour","doi":"10.1109/SERP4IoT.2019.00013","DOIUrl":null,"url":null,"abstract":"Internet of Things (IoT) systems are bundles of networked sensors and actuators that are deployed in an environment and act upon the sensory data that they receive. These systems, especially consumer electronics, have two main cooperating components: a device and a mobile app. The unique combination of hardware and software in IoT systems presents challenges that are lesser known to mainstream software developers. They might require innovative solutions to support the development and integration of such systems. In this paper, we analyze more than 90,000 reviews of ten IoT devices and their corresponding apps and extract the issues that users encountered while using these systems. Our results indicate that issues with connectivity, timing, and updates are particularly prevalent in the reviews. Our results call for a new software-hardware development framework to assist the development of reliable IoT systems.","PeriodicalId":340042,"journal":{"name":"2019 IEEE/ACM 1st International Workshop on Software Engineering Research & Practices for the Internet of Things (SERP4IoT)","volume":"104 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-02-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2019 IEEE/ACM 1st International Workshop on Software Engineering Research & Practices for the Internet of Things (SERP4IoT)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/SERP4IoT.2019.00013","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 5

Abstract

Internet of Things (IoT) systems are bundles of networked sensors and actuators that are deployed in an environment and act upon the sensory data that they receive. These systems, especially consumer electronics, have two main cooperating components: a device and a mobile app. The unique combination of hardware and software in IoT systems presents challenges that are lesser known to mainstream software developers. They might require innovative solutions to support the development and integration of such systems. In this paper, we analyze more than 90,000 reviews of ten IoT devices and their corresponding apps and extract the issues that users encountered while using these systems. Our results indicate that issues with connectivity, timing, and updates are particularly prevalent in the reviews. Our results call for a new software-hardware development framework to assist the development of reliable IoT systems.

查看原文

微信好友朋友圈 QQ好友复制链接

本刊更多论文

关注主题:在物联网应用和设备的审查中识别用户问题

物联网(IoT)系统是一组联网的传感器和执行器，它们部署在环境中，并根据它们接收到的传感器数据采取行动。这些系统，尤其是消费电子产品，有两个主要的合作组件:一个设备和一个移动应用程序。物联网系统中硬件和软件的独特组合带来了主流软件开发人员很少知道的挑战。它们可能需要创新的解决办法来支持这些系统的发展和集成。在本文中，我们分析了10个物联网设备及其相应应用程序的90,000多条评论，并提取了用户在使用这些系统时遇到的问题。我们的研究结果表明，连接、时间和更新方面的问题在评论中尤为普遍。我们的研究结果需要一个新的软硬件开发框架来帮助开发可靠的物联网系统。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

2019 IEEE/ACM 1st International Workshop on Software Engineering Research & Practices for the Internet of Things (SERP4IoT)

自引率

0.00%

发文量