The Quality of Online English Learning during Covid-19 pandemic: A Study on English Undergraduate Students in A Conflict Zone

Abstract

           This study attempts to investigate the quality of online English learning from the perceptions of the undergraduate ESL students during the lock downs due to Covid-19 pandemic in the conflict zone, Kashmir, India. It tries to examine three issues related to the quality dimensions of e-learning. Based on judgmental sampling technique, the sample responds to a five-likert survey comprising 18 questions after being taught via online mode for 3 months, followed by a structured-interview with a part of the sample selected randomly. Findings indicate that the e-learners have expressed diverse opinions with regard to course objectives matching with learning needs, effectiveness of online teaching methods and efficiency of online assessment. Findings reveal that majority of the students may not be able to identify their learning needs or decide about the quality of e-assessment system while a great number of the students perceive online teaching methods as less effective. It can be concluded that students are not pleased with the current mode of e-learning unless it goes under strict discipline and better approach and previous training. E-learning cannot be an alternative to formal education in a conflict zone unless intensive efforts and regular evaluation are made keeping in mind the students’ learning needs and feedback in relation to all dimensions of quality of e-learning.