The New Electronic Government: Are the Federal Authorities Ready to use E-Government?

Abstract

Nowadays, initiatives are taken and investments are made in supporting e-government across the world. These initiatives should achieve success to fulfill the outcomes that are desired. Efforts are made in capitalizing the technologies that will help the government to provide services to their citizens. The main objective of the paper is to explore the readiness of federal authority employees and their current skills, adoption, and knowledge about e-government. It is also investigates the new technologies and e-technologies in GCC and UAE. Therefore, it discusses and highlights this objective of using e-government by employees under several headings which include the growth of e-government in UAE and advantages of e-government in the society. This paper will also outline the need of e-government by the employees and citizens and how to make them better trust e-government. The researcher distributed 500 surveys and received 407 from most of the federal authorities in the UAE. The research concluded that the employees agree with benefits of e-government, do care about customers, and, together with high cooperation from the private sector, are prepared for adopting e-government. It was also found that the more challenging the e-government's cost and IT skill, the higher the challenges the organization will face in adopting e-government. At the present, one of the biggest challenges is designing solutions for e-government and evaluating initiatives conducted by the government.