{"title":"Customer Situations as a Clue to Information Needs","authors":"S. Robra-Bissantz","doi":"10.1109/CEC.2009.85","DOIUrl":null,"url":null,"abstract":"The approach of describing situations of persons in their surroundings is well known in Mobile Business. This approach is extended to a concept of human situations that holds for a wide range of Information Systems. Based on former empirical findings this contribution shows different cases where customer situations lead to information needs in virtual and real shopping processes.","PeriodicalId":384060,"journal":{"name":"2009 IEEE Conference on Commerce and Enterprise Computing","volume":"23 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2009-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 IEEE Conference on Commerce and Enterprise Computing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CEC.2009.85","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
The approach of describing situations of persons in their surroundings is well known in Mobile Business. This approach is extended to a concept of human situations that holds for a wide range of Information Systems. Based on former empirical findings this contribution shows different cases where customer situations lead to information needs in virtual and real shopping processes.
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