Sales system and pandemic: Integrated ERP system design in sales for SME

Abstract

The Covid-19 pandemic has shattered the stability of small businesses and forced industrial activity to be digitally computed. In the form of prevention due to the clusterization of covid-19, physical contact must be avoided in any form. In the case of industry, cloud-based and online operations are intensively developed by companies and SMEs to stop the transmission chain of the COVID-19 pandemic. One form of development of automation technology in an industry is the implementation of an ERP system. As the main role in a company to receive revenue from direct customers, the sales module must be flexible, so that it can be used in various types of terms, times, and conditions. Sales, which are the frontline of calculating profits and the front-end to customers, also play a large role in determining profit based on gross revenue from customers who come and buy the company's products and services. As a reference for the success of ERP implementation, the quickstart methodology is used to measure the effectiveness of the system from the design made. This study aims to form an ERP-based smart system design for sales operation and electronic invoice management modules to synergise IT developments and industrial needs during the Covid-19 pandemic. © 2022 American Institute of Physics Inc.. All rights reserved.