Business Travellers' Connections to Home: ICTs Supporting Work‐Life Balance

Abstract

This paper examines the role of information communication technology in enabling connections to home for work related travellers. Although digital connectivity for work related tasks are well researched, the use of digital technology for home communication is under-researched. The study draws on a qualitative study of UK-based organisations and business travellers to explore how these travellers use ICTs for personal use whilst ‘on-the-move’. The findings reveal that organisations are supportive of work-life balance for employees, but fail to consider specific needs of those whose work takes them away from home. For business travellers, insights are gained into practices around connecting to home and the value of this virtual presence for relationships with family whilst absent and work-life balance. The study identifies and discusses practice occurring around three activities; checking in, maintaining relationships with home and sharing experiences.