Research on the Optimization of the Intelligent Outpatient Service Process

Abstract

This paper analyzes the current situation of 'three longs and one short' problem in the process of outpatient service and points out the deep-rooted problems causing it. By means of the business process reengineering and intelligent outpatient service method, this paper proposes the optimization goals and countermeasures for the outpatient service process. Through the comparative analysis of intelligent medical treatment and traditional medical treatment, it can be concluded that intelligent medical treatment can greatly shorten the waiting time of patients, improve satisfaction of patients, and bring positive benefits to hospitals and medical workers.