The Development of the Administrative Capacity versus Citizens` Opinion in Romania

Abstract

The public sector has a fundamental role in ensuring long-term prosperity thus a deficient mechanism of public administration can have a negative impact on unique market, innovation and investment functioning. In European states, actions were initiated and implemented meant to stimulate the performance of the administrations. The way of public sector capacity development differs for each state of European Union; some of them are able to reconsider the basics of the administrative system, while others are considering mechanisms for achieving and quantifying performance in the public system. The Romanian public administration is developing its entire capacity with support of local and central institution, by developing and implementing projects able to reduce bureaucracy and being a real support for citizens. In this context, quantifying the projects` results in comparison with citizens` opinion represents a useful analyse which can offer a better framework of public administration system development. The most recent and relevant indicators which can be taken in consideration in order to evaluate the administrative capacity are the digitalization systems created in the last period and citizens ‘opinion about the progress in administration by their last interaction with public institutions. Thus, the main goal of this article was to evaluate the efficiency of EU funds spending on projects with digitalization component versus citizens` opinion about the improvement of administrative services.