Domain Concept of E-Government Evaluation Framework in Indonesian Local Government

Abstract

The development of information and communication technology provides opportunities for the government to carry out various government activities through e-government. There are several issues with its implementation, including the lack of integrated governance in local government, the lack of optimal implementation of integrated e-gov services, and the low number of staff with ICT skills. In this research, a framework will be created consisting of the internal policy domain, the governance domain, the service domain, and the user perspective domain to evaluate the overall maturity level of e-government implementation in local government activities. The concept of this domain is obtained from various literature that are adapted to the needs and conditions of local governments. It is hoped that this proposed concept needs to test the validity of the instruments used, to become one of the evaluation frameworks that can be used to measure the level of readiness for the implementation and implementation of e-gov in local governments.