Assessment of the behavior of the staff of shops of shopping and entertainment centers when organizing the evacuation of people

Abstract

Introduction. Fires in shopping and entertainment centers often receive a wide public response. First of all, this is due to the large number of dead and injured people. The results of domestic and foreign studies in the field of evacuation indicate that the behavior of personnel is one of the key factors affecting the safety of people in case of fire. However, the analysis of information about large fires at such facilities showed that the staff of shopping and entertainment centers does not always have the appropriate level of training and skills to organize the evacuation of visitors to the facility, which negatively affects the process under consideration. The established facts confirm the relevance of the research topic. Goals and objectives. The purpose of the study is to establish the factors influencing the process of organizing the evacuation of people by collecting and analyzing information about the actions of personnel when various signs of fire appear. To achieve this goal, it is necessary to conduct a survey of persons responsible for the evacuation of visitors to shopping and entertainment centers. Methods. To formalize the decision-making process and obtain data on the behavior of the staff of shopping and entertainment centers when organizing the evacuation of visitors, identifying their quantitative parameters and prevalence, a proven method of individual questioning was used. Results and its discussion. In the course of the study, a survey of the staff of shops of shopping and entertainment centers (384 respondents) was conducted. Important facts in the field of organization of the evacuation process have been revealed. Algorithms of personnel actions have been established when various signs of fire appear, as well as the procedure for organizing evacuation has been formalized. Conclusions. The results obtained will be applied in the development of an information and analytical system to support management decision-making in the organization of evacuation from shopping and entertainment centers. Computer simulation of evacuation, taking into account the algorithms obtained, will allow us to determine rational strategies for organizing the evacuation of people. Keywords: survey, evacuation organization, store staff, shopping and entertainment center, decision support.