COMPORTAMENTO DE CIDADANIA ORGANIZACIONAL ESTUDO DE CASO COM SERVIDORES PÚBLICOS DE UMA IFES

Kenny Moreno Santos Fernandes, L. M. P. Ribeiro, Lilian Bambirra de Assis
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Abstract

The objective of this work is to identify the organizational citizenship behaviors in the public service context, from the viewpoint of the servers and managers of a federal educational institution. To achieve the proposed goal, this research uses a qualitative approach, as it intends to understand the phenomenon from the perception of the subjects and the way they interact with the people around them. The research strategy was the case study. For data collection, semi-structured interviews were conducted with twelve public servants (not occupying leadership positions) and four managers (holders leadership positions) from a public institution. After transcription, the interviews were analyzed using the content analysis method. The results suggest that the CCO is present in everyday presents suggestions for the people management area in the public sector, such as the adoption of involvement and integration policies.
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组织公民行为与公共服务人员的案例研究
本研究的目的是从一个联邦教育机构的服务人员和管理者的角度来确定公共服务背景下的组织公民行为。为了实现提出的目标,本研究采用定性方法,因为它打算从受试者的感知以及他们与周围人互动的方式来理解这一现象。研究策略是案例研究。在数据收集方面,我们对某事业单位的12名公务员(未担任领导职务)和4名管理人员(担任领导职务)进行了半结构化访谈。转录后,使用内容分析法对访谈进行分析。研究结果表明,公共部门行政主管在日常人事管理领域提出了建议,如采取参与和整合政策。
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