Providing intelligent help across applications in dynamic user and environment contexts

Abstract

The problem of providing help for complex application interfaces has been a source of interest for a number of researcher efforts. As the computational power of computers increases, typical applications not only increase in functionality but also in the degree of interaction with the computational environment in which they reside. This paper describes an ongoing project to design an Intelligent Help System (IHS) that provides context-sensitivity not only through its modeling of application states but also its modeling of the interaction between applications and between an application and the environment in which it resides.