{"title":"Problems within support (upfront maintenance)","authors":"M. Kajko-Mattsson","doi":"10.1109/CSMR.2003.1192441","DOIUrl":null,"url":null,"abstract":"Software support (upfront maintenance) processes are one of the most diverse and complex to define. So far, they have not achieved enough attention. Most research effort has been put into the development and maintenance processes and the improvement of these processes. However, very little research has been done within their supporting processes - the processes that extensively mediate or eliminate the need for changes in software systems. We report on the problems experienced within 37 support organisations in Sweden. Our results show a great variety of problems. The dominating ones are: complexity of applications, customer knowledge, and complexity of support organisations.","PeriodicalId":236632,"journal":{"name":"Seventh European Conference onSoftware Maintenance and Reengineering, 2003. Proceedings.","volume":"52 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2003-03-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Seventh European Conference onSoftware Maintenance and Reengineering, 2003. Proceedings.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CSMR.2003.1192441","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 4
Abstract
Software support (upfront maintenance) processes are one of the most diverse and complex to define. So far, they have not achieved enough attention. Most research effort has been put into the development and maintenance processes and the improvement of these processes. However, very little research has been done within their supporting processes - the processes that extensively mediate or eliminate the need for changes in software systems. We report on the problems experienced within 37 support organisations in Sweden. Our results show a great variety of problems. The dominating ones are: complexity of applications, customer knowledge, and complexity of support organisations.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
