Subscribers fluctuations of different cell operators based on different offers

Abstract

In this paper the authors have shown the ebb and flow of subscribers of different cell operators in Bangladesh based on their call rate, network, and other external facilities and suggests a new approach for the constituency of these operators to find out how all the operators can ensure customer satisfaction. Performance of a cellular system mainly depends on circuit merits (CM) of voice quality, service quality, special feature such as call waiting, voice stored box, automatic roaming and other opportunities. In the recent year cellular communication has been explored tremendously in Bangladesh. Existing six mobile operators plays a vital role in our social and economical life. So every operator should be careful about their call rate, network & other external facilities.