{"title":"Value stream mapping for improving academic advising","authors":"W. Fisher, S. Barman, P. L. Killingsworth","doi":"10.1504/IJIOME.2011.037919","DOIUrl":null,"url":null,"abstract":"Value stream mapping (VSM) is a popular tool to identify opportunities for improving process efficiency. Originally designed to streamline manufacturing processes, VSM can also be applied to service processes. In this research, VSM is applied to academic advising of undergraduate students in a large department of a major university. Improvements to the advising processes are suggested following a VSM analysis of the current procedures.","PeriodicalId":193538,"journal":{"name":"International Journal of Information and Operations Management Education","volume":"20 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2011-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Information and Operations Management Education","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1504/IJIOME.2011.037919","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 9
Abstract
Value stream mapping (VSM) is a popular tool to identify opportunities for improving process efficiency. Originally designed to streamline manufacturing processes, VSM can also be applied to service processes. In this research, VSM is applied to academic advising of undergraduate students in a large department of a major university. Improvements to the advising processes are suggested following a VSM analysis of the current procedures.
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