Together We Shape Better Libraries: the Swedish Quality Handbook Project

Abstract

The aim of the Swedish Quality Handbook Project is to help Swedish libraries in all parts of the public sector to start conducting systematic quality management, by utilizing performance indicators. The project is intended to serve as a springboard for libraries interested in engaging in quality development. The cooperation is based on the collection of data for the twelve indicators over a period of three years and a comparison of the results over time and with those of other libraries. The most important outcome from the project is that it has led 50 Swedish libraries to start performing systematic quality management. The project is run by The Special Interest Group for Quality Management and Statistics within the Swedish Library Association, which plays an active role in encouraging Swedish libraries to engage in quality development and evaluation.