Distributed Creative Problem Solving over the Web

Abstract

In this paper we investigate how Web 2.0-based applications could be used to support and improve creative problem solving in distributed teams. Looking at the theory of creative problem solving and creativity techniques, we identify some general factors for successfully supporting the creative process. Afterwards, we present an analysis of existing Web 2.0 applications for use within the context of creative processes, proposing a classification matrix, and discussing the potential benefits and problems of using the tools in distributed teams. Subsequently, we present empirical results of a case study on the topic, conducted at a German engineering company. We conclude by summarizing the results and proposing topics for further research.