FAKTOR- FAKTOR YANG MEMPENGARUHI TINGKAT KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT

BIMIKI (Berkala Ilmiah Mahasiswa Ilmu Keperawatan Indonesia) Pub Date : 2021-06-28 DOI:10.53345/bimiki.v9i1.174

Winda Lestari, Ichsan Rizany, Herry Setiawan

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引用次数: 1

Abstract

ABSTRACT The low quality of service so that the level of patient satisfaction has not met the minimum service criteria, namely 95% which is influenced by several factors so that the degree of satisfaction is still low.Objective: to find out the factors that influence the satisfaction level of swamp patients in hospitalMethods: This study uses a literature review, from two electronic databases; Google Scholar and Garuda in the period 2010-2020 found ten literatures that match keywords.Results: The results of data synthesis in 10 journal articles 5 journal articles stated that the level of patient satisfaction was low due to ineffective communication, 4 journal articles stated that the level of satisfaction was low because of the quality of service, and 1 journal article stated that the level of patient satisfaction was low due to official scheduling.Discussion: Patient satisfaction with the quality of service provided by nursing personnel to clients while receiving hospital care, services, and nursing care received by patients is a form of professional service that can increase inpatient satisfaction and improve the quality of health services. Keywords: Patient, Hospitalization, Satisfaction Level.

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影响住院病人满意度的因素

服务质量低下使患者满意度水平未达到最低服务标准，即95%，其中受多种因素的影响使满意度仍然较低。目的:探讨影响沼泽病人住院满意度的因素。方法:采用文献回顾法，从两个电子数据库中检索;Google Scholar和Garuda在2010-2020年间发现了10篇与关键词匹配的文献。结果:10篇期刊文章的数据综合结果显示，5篇期刊文章表示由于沟通不力导致患者满意度低，4篇期刊文章表示由于服务质量导致患者满意度低，1篇期刊文章表示由于官方调度导致患者满意度低。讨论:患者在接受医院护理、服务和患者接受的护理时，对护理人员向客户提供的服务质量感到满意，是一种专业服务形式，可以提高住院患者满意度，提高卫生服务质量。关键词:患者，住院，满意度。

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BIMIKI (Berkala Ilmiah Mahasiswa Ilmu Keperawatan Indonesia)

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