Different Paths to Servitization Success: Evidence from Listed Manufacturing Firms in China

Junheng Zhan, Ziyan Zhang, Shunhu Zhang
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Abstract

The causality of servitization success remains debatable, this study's primary objective is to explore whether, how, and when the dynamic capabilities affect servitization under digital economy background. This study also incorporated institutional theory, firm lifecycle theory, and environmental uncertainty as the contingency factors in the research framework. The fuzzy set qualitative comparative analysis (fsQCA) is applied based on the data from 148 China-listed manufacturing firms that involved servitization from 2015 to 2020. The configurational solutions drawn by fsQCA indicate each factor could be an enabler for servitization success, despite none of one factor as the necessary condition.
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服务化成功的不同路径:来自中国制造业上市公司的证据
服务化成功的因果关系仍然存在争议,本研究的主要目的是探讨数字经济背景下动态能力是否、如何以及何时影响服务化。本研究还将制度理论、企业生命周期理论和环境不确定性作为权变因素纳入研究框架。基于2015 - 2020年148家涉及服务化的中国制造业上市公司的数据,采用模糊集定性比较分析法(fsQCA)进行分析。fsQCA绘制的配置解决方案表明,尽管没有一个因素是必要条件,但每个因素都可能是服务化成功的促成因素。
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