{"title":"Comparing two software emergency process models","authors":"J. Snygg, Mira Kajko-Mattson, E. Hammargren","doi":"10.1109/ICSSP.2012.6225960","DOIUrl":null,"url":null,"abstract":"Organizations need guidance on how to efficiently manage emergency software problems. Such guidance, however, is available in only one process model today, CM3: Emergency Problem Management. In this paper, we compare CM3: Emergency Problem Management with an industrial software emergency process model. Our comparison results lead to the extensions of CM3: Emergency Problem Management with a pre-alert phase and a co-ordination of the management of emergency software problems with a crisis management process.","PeriodicalId":166836,"journal":{"name":"2012 International Conference on Software and System Process (ICSSP)","volume":"165 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-06-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 International Conference on Software and System Process (ICSSP)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICSSP.2012.6225960","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
Organizations need guidance on how to efficiently manage emergency software problems. Such guidance, however, is available in only one process model today, CM3: Emergency Problem Management. In this paper, we compare CM3: Emergency Problem Management with an industrial software emergency process model. Our comparison results lead to the extensions of CM3: Emergency Problem Management with a pre-alert phase and a co-ordination of the management of emergency software problems with a crisis management process.
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