The evolution of artifacts in cooperative work: constructing meaning through activity

Abstract

A two year case study of cooperative work was inspired by the installation of CSCW software in a community bank. The framework for the research was developed by combining activity theory and the principles of communities of practice. This framework provided a useful model and insight into the evolution of artifact meaning, sharing, and credibility. In essence, users needed to experience results within the activity system and social structure of the community to establish meaning and credibility. The study applied the theory and language of activity theory and communities of practice to make sense of case phenomena and provide a richer context for understanding traditional principles.