EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE: A CASE OF BBA PROGRAM OF TRIBHUVAN UNIVERSITY IN KATHMANDU VALLEY

Abstract

This study analyses the effects of TQM practices on organizational performance relating the practices of BBA programs in Tribhuvan University, Kathmandu. The specific objectives of the study were to determine the effect of top management commitment on organizational performance, to examine the effect of employee training on organizational performance, to assess the effect of employee involvement on organizational performance, to examine the effect of customer focus on organizational performance. The quantitative research design with structure questionnaire was used. The sample sizes of 172 respondents were drawn with random sampling method from total of 18 BBA colleges in Kathmandu valley. The result of the study reveal that top management commitment, employee involvement, customer focus and employee training are positively associated with organizational performance and supports the hypothesis that TQM practices significantly affect organizational performance consequently, evoked that there is a need to focus on TQM for improving university performance. The study recommends that future studies should test the effects of the other elements of TQM practices on organizational performance.