GESTÃO DA INFORMAÇÃO, GESTÃO DO CONHECIMENTO, CULTURA ORGANIZACIONAL E COMPETÊNCIA EM INFORMAÇÃO: O QUARTETO ESTRATÉGICO PARA A CONSTRUÇÃO E USO COMPETENTE DA MEMÓRIA ORGANIZACIONAL

Abstract

This research presents reflections and questions about the importance of Information Management, Knowledge Management, Organizational Culture and Information Literacy in relation to the competent creation and use of Organizational Memory. In this way, the following research problem is proposed: Is it possible, from the tools and elements of the organizational strategic quartet, to elaborate guidelines Cristiana Aparecida P. Yafushi; Maria Fabiana Izidio de Almeida; Marcia Cristina de C.P. Vitoriano Perspectivas em Gestão & Conhecimento, João Pessoa, v. 9, n. 3, p. 4-20, set./dez. 2019. 5 that guide the construction and competent use of Organizational Memory? It is a qualitative, descriptive and exploratory research using as methodological procedures the bibliographic research on Information Management, Knowledge Management, Organizational Culture, Information Literacy and Organizational Memory, generating as a result the elaboration of a theoretical-conceptual framework with the strategic contribution of the themes addressed to the creation and consolidation of Organizational Memory in the business environment. As a result of the integration of the themes, five guidelines were established for the structuring of Organizational Memory in a cohesive way, increasing the possibilities of re-use of strategic information by the organization over time, with results in growth, increased profitability and organizational consolidation.