A Case Study: Enhancement of Business Process Management Through System Automation

Abstract

Student transcripts prior to the year 1999 at Southern University at New Orleans (SUNO) registrar’s office are in traditional paper format. Currently, the manual process takes about twenty minutes per record while the computerized processing can be done in less than five minutes. The goal of this research is threefold: 1) to study the effectiveness of the computerized system compared to the manual process; 2) to increase small public Historically Black Colleges and Universities HBCU campus (SUNO) operational efficiencies through the reduction of paper work and manual operation; 3) to increase the use of enhanced information and technological tools, processes and management.