{"title":"Design artefacts as service design concepts: a case study from a telecommunication domain","authors":"Joanna Kwiatkowska, A. Szóstek, D. Lamas","doi":"10.1145/2639189.2639253","DOIUrl":null,"url":null,"abstract":"The article describes a case study conducted in collaboration with a Polish mobile provider. The goal of the study was to design a means to support business experts in aligning their requirements and user needs at an early stage of the design process of a mobile service offering. The described approach is proposed as a new way of mediating business and user requirements for complex services.","PeriodicalId":354301,"journal":{"name":"Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational","volume":"26 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2014-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2639189.2639253","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
The article describes a case study conducted in collaboration with a Polish mobile provider. The goal of the study was to design a means to support business experts in aligning their requirements and user needs at an early stage of the design process of a mobile service offering. The described approach is proposed as a new way of mediating business and user requirements for complex services.
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