{"title":"Steady academic model of complicated market system based on customer satisfaction index","authors":"Baoshan Zhao, Huixin Yu, Yongjing Hao, Fuzhan Ren","doi":"10.1109/ICNDS.2010.5479154","DOIUrl":null,"url":null,"abstract":"Market system is a complicated system which is consisted of economic running quality, Supply-demand price elasticity, market delicacy and national macro-economy policy. Customer satisfaction index has been an important general index to evaluate economic condition. The paper structures system model of second-order complicated market based on customer satisfaction index, market tardiness (reciprocal of market delicacy), supply-demand price elasticity and market fluctuation. The paper introduces parameter—market tardiness-ratio ξ to analysis and study complicated market academic model in qualitative. It concludes that customer satisfaction index is the weatherglass of marketing quality.","PeriodicalId":403283,"journal":{"name":"2010 International Conference on Networking and Digital Society","volume":"43 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2010-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2010 International Conference on Networking and Digital Society","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICNDS.2010.5479154","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Market system is a complicated system which is consisted of economic running quality, Supply-demand price elasticity, market delicacy and national macro-economy policy. Customer satisfaction index has been an important general index to evaluate economic condition. The paper structures system model of second-order complicated market based on customer satisfaction index, market tardiness (reciprocal of market delicacy), supply-demand price elasticity and market fluctuation. The paper introduces parameter—market tardiness-ratio ξ to analysis and study complicated market academic model in qualitative. It concludes that customer satisfaction index is the weatherglass of marketing quality.
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