Intelligent Chat Bots: An AI Based Chat Bot For Better Banking Applications

Abstract

A text-based and audio-based chat and voice assistant for a banking application that is powered by artificial intelligence and does conversions that are designed to resemble human conversations. Chat and voice assistants have come a long way from their humble beginnings, with advances in machine learning and natural language processing enabling them to learn from their interactions and hold conversations in a human-like manner. Becoming more human can help with calculating loan interests and checking transaction details and savings, among other things. Chat and voice assistants have come a long way from their humble beginnings. Conversational banking is an improved method for retaining loyal customers because it enables the bank to respond more quickly to the customers’ inquiries. The Stone Age was followed by the Bronze Age, and now we are in the Digital Age thanks to the advancement of technology. When it comes to customer behaviour, the transition from being a service seeker to a game-changer is happening at a very rapid rate. Those days are long gone when a company could still get away with putting the requirements of their customers lower on their priority list. Since the customer is now the person who ultimately decides whether a company will succeed or fail, it has become the top goal of any company to make certain that the needs and desires of the customer are met to the greatest possible extent.