Antecedents of Employee Creativity in the Tourism and Hospitality Industry: A Systematic Literature Review

Abstract

The concept of employee creativity plays an important role in the success and effectiveness of today's organizations, especially service organizations. In this sense, it is considered important to discover the factors affecting employee creativity. Therefore, the purpose of this paper is to synthesize the extant literature to gain insight into the antecedents of employee creativity in the hospitality and tourism industry. As a matter of fact, systematic literature review (SLR) is frequently used to evaluate existing research on a particular research topic. 38 articles published in SSCI indexed journals in the Web of Science database were analysed systematically using content analysis. The vast majority of empirical articles on the topic were based on the quantitative research method. Moreover, the antecedents of employee creativity were classified under five main categories: individual, organizational, psychological, job related and leader related. Overall, most of the studies reviewed highlighted organizational and leader-related factors as antecedents of employee creativity. Finally, this paper offers suggestions to tourism and hospitality managers on how to increase employee creativity.