Implementing ERP evaluation through a fuzzy analysis: an empirical investigation

Abstract

The purpose of this paper is to present an integrated manufacturing performance measurement through an (implemented) integrated information technology system to focus the organisation on value streams and, by doing so, to improve performance, and, secondly, to analyse the results obtained. This study extends the literature on information systems (ISs) integration by providing insights into a set of interrelationships that are relevant for the attainment of firm profitability from IS integration. The conceptual model for fitness evaluation was developed by literature review. The purpose of this paper is to develop a comprehensive model for fitness evaluation and to determine a fitness index using fuzzy methods. To test the hypotheses, we employed a multi-case study methodology. An evaluation of the improvement in efficiency of the processes was conducted on 21 medium sized enterprises (SMEs) which produce on the basis of orders, and have implemented a system of (ERP), in order to check the progress of each order and to increase the efficiency of the processes they are connected to.