Understanding Government Reorganization Impact from Knowledge Management Perspective: A Study Case

Abstract

Reorganization is a common issue that often occurs in Indonesia's government institutions that can increase the risk of losing tacit knowledge and decrease the agility of the institution's public service. Proper knowledge management (KM) supported by adequate Information Technology (IT) can be one of the solutions. However, there is some consideration required to make sure the implementation of KM can be done successfully. This study aims to take the initial step by evaluate the existing KM practice and assess KM implementation readiness using a proposed model in one of the government departments in XYZ institution. This study using questionnaires to collect data while internal experts are involved in validating the questionnaire and confirmed the assessment result. The finding shows that there is still no KM standard or policy applies in the study case, and the readiness has reached the level Not Ready Needs Some Work with a score of 2.909. These findings cannot be claimed applied to all government institutions, but it can be the pilot assessment for the institution, and the highlighted issue can be listed as common factors to beware of in similar institutions' conditions.