Méthode centrée utilisateurs et développement agile: une perspective « gagnant-gagnant » au service des projets de R&D

Abstract

Services on which we are working are more and more complex and require a high level of simplicity. In R&D projects, an ergonomist often acts at the beginning of the project, during the design phase. Or he acts after the development phase by applying a user test to validate the service. The method that we have set up is a solution to integrate user-centered design and the agile developments to one another. It is based on short user tests which enable users to intervene during the development phase. The ergonomist realises user tests in cycles that match agile development ones. Results gained at the end of a cycle suggest ergonomics adjustements for the same reasons that technical validations can induce fonctionnal adjustments. This method was applied and validated on a project. Following the description of the method, this paper introduces project members experience feedbacks.