{"title":"Infosys: Meeting the Knowledge Management Challenge","authors":"K. Chari, T. Gill","doi":"10.28945/2132","DOIUrl":null,"url":null,"abstract":"Dr. J. K. Suresh, Vice President and Principal Knowledge Manager at Infosys Limited (Infosys), pondered a question that continually needed to be addressed, but never could be truly answered. For a number of years, he had been responsible for overseeing the internal knowledge management (KM) activities of the large, global IT-services company, headquartered in Bangalore, India. The existing system was widely recognized—in case studies, articles and books—for its excellence. But the company, whose revenues for FY 2013 were in excess of $7 billion, was evolving rapidly in its business model. What changes to the KM system, if any, would improve the company’s ability to move its services to the next level?","PeriodicalId":202502,"journal":{"name":"J. Inf. Technol. Educ. Discuss. Cases","volume":"500 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2015-03-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"J. Inf. Technol. Educ. Discuss. Cases","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.28945/2132","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Dr. J. K. Suresh, Vice President and Principal Knowledge Manager at Infosys Limited (Infosys), pondered a question that continually needed to be addressed, but never could be truly answered. For a number of years, he had been responsible for overseeing the internal knowledge management (KM) activities of the large, global IT-services company, headquartered in Bangalore, India. The existing system was widely recognized—in case studies, articles and books—for its excellence. But the company, whose revenues for FY 2013 were in excess of $7 billion, was evolving rapidly in its business model. What changes to the KM system, if any, would improve the company’s ability to move its services to the next level?
印孚瑟斯有限公司(Infosys)副总裁兼首席知识经理j·k·苏雷什博士(Dr. J. K. Suresh)思考了一个一直需要解决，但从未得到真正回答的问题。多年来，他一直负责监督总部位于印度班加罗尔的大型全球it服务公司的内部知识管理(KM)活动。在案例研究、文章和书籍中，现有体系因其卓越而得到广泛认可。但这家2013财年收入超过70亿美元的公司，其商业模式正在迅速演变。KM系统的哪些变化(如果有的话)将提高公司将其服务提升到下一个水平的能力?
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