Factors of Web Design, Application Design and Service Quality on Satisfaction of E-Billing Users in Indonesia

Abstract

With the development of digital technology online payments can be made for various purposes. At present, the Indonesian tax directorate general has implemented an E-billing system that can be used by the public to make tax payments online. E-billing is available in the form of web-based and mobile applications in order to facilitate the public in making payments. However, in reality, there are still many people who prefer to use traditional methods of paying taxes. Initial allegations, these problems relate to web design factors, design applications, and website quality from the E-billing system. This paper examines the factors that relate to people's satisfaction with the decision to use the E-billing system.